Common Questions Answered
Still Have a Question? and What This Page Covers.
Short answers
Are my balances and bets shown in ringgit?
Yes, your account balance, bet amounts, and any winnings are displayed in Malaysian ringgit (MYR). All deposits and withdrawals are processed in ringgit as well, so you never need to convert currencies or worry about exchange rates when playing.
What languages is support in?
English and Bahasa Melayu, on live chat, at any hour — including a question about GrabPay and ShopeePay.
How long do withdrawals take?
Withdrawals are processed within 24 hours after approval. E-wallet transfers, such as Touch 'n Go or GrabPay, typically reach your account within a few hours once approved, while bank transfers and FPX may take one to two business days depending on the receiving bank.
Which providers supply the games?
The lobby draws on Simple Play and JDB, among others.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. GrabPay and ShopeePay each set their own.
What is a turnover requirement?
Imagine you deposit RM100 and get a RM50 bonus, giving you RM150 to play. If the turnover requirement is 10x, you must place bets totalling RM1,500 (150 x 10) before you can withdraw any winnings linked to that bonus. Unmet requirements keep the bonus funds locked.
Still Have a Question?
If you do not see your question covered here, the quickest way to get an answer is to open the live chat widget in the bottom corner of the lobby. The support team handles most queries within a few minutes. You can also check the Help Centre linked in the site footer, which has step-by-step guides for deposits, withdrawals, and account settings. For anything not listed there, live chat is your best bet.
What This Page Covers
This page pulls together the questions most players ask about their account, payments, and how the platform handles game interruptions. Each answer is kept short so you can get the information you need and get back to playing. Topics include withdrawal times, turnover requirements, supported payment channels, and the tools you can use to manage your spending and session length. We also explain why the site limits you to one account and whether your balance is shown in ringgit.
Elsewhere on the site: Live Games, Online Slots, Arcade Games, Fish Shooting, and the bonus.